CEO Message

Distinguished by our focus on people, we nurture a corporate culture that emphasises teamwork and a cooperative environment that values the contribution of each and every employee to deliver better customer-focused and personalised service.

To keep ahead of the competition, we employ a continuous improvement model in our management procedures, where we constantly review our systems and approach to ensure that we meet the developing requirements of our customers. This has led to the introduction of our separate Marketing Office to provide an improved direct service to the customers, along with our new computerised claims process, which is user friendly and easy to navigate. This is all part of an on-going process and new and improved processes and efficiencies are being introduced all the time, with the aim of better meeting our customers’ needs and improving your satisfaction.

If you are not yet a client of FICO, please allow me to encourage you to contact us with your enquiries, it costs nothing to talk to us and we will be delighted with an opportunity to suggest proposals to meet your particular requirements.

Finally, I must wholeheartedly record our thanks for our loyal customers, your on going support and feedback has helped us grow our services and reach around the entire country. Since our inception in 1992, we now operate in over fifty locations around the country, and with your continued support we will continue to improve and extend the reach of our services.

Thank you once again for your time, and we look forward to your feedback and suggestions.